At Nevermind Jewels, we take great care in delivering high-quality jewelry that you’ll love. Each piece is carefully packed and inspected before shipping. However, if you receive a defective or wrong product, we’re happy to offer an exchange.

Exchange Policy

• There is no return of products.
  We offer exchange only in case of a defective or wrong product delivered, and only with a complete unboxing video clearly showing the issue.

• Exchanges are accepted only for defective or damaged products.

• You must raise an exchange request within 3–4 working days of receiving your order.

• To request an exchange, email us at nevermindjewels13@gmail.com with:

  • Your order number

  • Clear photos of the issue

  • A full, uninterrupted unboxing video as proof

• Once approved, we will arrange an exchange or replacement for the defective item.

• The product must be unused, unworn, and in its original packaging.

Shipping for Exchange

• Forward shipping is free for all orders.

• In case of a defective or wrong product delivered,
  return shipping charges must be borne by the customer as per actuals.

Refund Policy

• Refunds are not applicable, except in cases where:

  • The ordered item is out of stock, or

  • The product is damaged beyond exchange and verified through the unboxing video.

• Approved refunds will be processed to your original payment method within 7–10 working days.

• Refunds will not be provided for:

  • Change of mind

  • Size issues

  • Incorrect orders placed by the customer

Additional Information

• Return shipping details will be shared once your exchange request is approved.

• Products purchased during sale or promotional offers are not eligible for refund or exchange, unless defective.

Need Help?

For any assistance, please contact us at:
📧 nevermindjewels13@gmail.com